At Spicky, we strive to ensure a seamless food and grocery delivery experience. However, we understand that issues may arise. Below is our policy regarding cancellations and refunds.
1. Cancellation Policy
- 60-Second Window: You can cancel your order within 60 seconds of placing it.
- After 60 Seconds: Once the restaurant or store accepts the order (usually after 60 seconds), cancellation is not permitted as food preparation begins immediately to ensure freshness.
- Spicky Cancellation: We reserve the right to cancel an order due to unavailability of items or delivery partners. In such cases, a full refund will be initiated immediately.
2. Refund Policy
Refunds are applicable only in the following cases:
- Order is cancelled by Spicky or the Restaurant/Store.
- Items are missing from your order (Proof required).
- Wrong items are delivered.
- Food is spilled or damaged during transit.
3. Refund Timeline & Method
If you are eligible for a refund, the amount will be processed as follows:
- Source Account: If paid via Razorpay (Online), the amount will be refunded to the original payment source.
- UPI Transfer: In specific cases or for COD returns, we may transfer the amount to your provided UPI ID (Main).
- Processing Time: Refunds are typically processed within 2 to 4 working hours. However, it may take up to 1-2 working days for the amount to reflect in your bank account depending on banking norms.
4. Contact for Refunds
To raise a refund request, please email us at spicky8235@gmail.com with your Order ID and photos of the issue.